1. What we collect
We collect information you provide directly to us, including:
- Shipping details — sender and recipient names, addresses, contact information, and consignment contents descriptions.
- Enquiry information — name, email, company, and message when you contact us through the site.
- Technical data — IP address, browser type, and pages visited, collected automatically when you browse the site.
2. How we use it
We use the information we collect to:
- Provide shipping and tracking services
- Respond to enquiries and provide customer support
- Meet customs, tax, and regulatory obligations
- Detect and prevent fraud, abuse, and unauthorised access
- Improve the website and our operations
3. Tracking numbers and shipment visibility
Tracking numbers are semi-public identifiers — anyone who has a tracking number can view the corresponding shipment status on this site. The information shown is limited to what is necessary for tracking: the route, current status, and recipient name. We do not display full addresses, phone numbers, or payment details through the public tracking interface.
4. Sharing with third parties
We share information only as necessary to provide our services:
- Carriers and partners — to move and deliver your consignment
- Customs and regulatory authorities — as required by law for cross-border shipments
- Service providers — hosting, database, and communication infrastructure, under contractual confidentiality obligations
We do not sell personal information to third parties.
5. Data retention
Shipping records and tracking data are retained for a minimum of 90 days after delivery, and longer where required by customs, tax, or regulatory obligations. Enquiry information is retained for as long as needed to respond and for internal record-keeping.
6. Your rights
Depending on where you are located, you may have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of information we no longer need
- Object to or restrict certain processing
- Lodge a complaint with your data protection authority
To exercise any of these rights, contact us at privacy@sterlingexpress.com.
7. Cookies and technical data
This site uses a single HTTP-only session cookie for administrator authentication. No advertising, tracking, or analytics cookies are set for regular visitors. Standard web server logs capture IP address and request information for security and operational purposes.
8. Security
We take reasonable measures to protect the information we hold, including encryption in transit, access controls, and regular review of our infrastructure. No system is completely secure, and we cannot guarantee absolute protection.
9. Changes to this policy
We may update this Privacy Policy from time to time. The “last updated” date reflects the most recent revision. Material changes will be communicated to active customers.
10. Contact
For questions about this policy or your information, contact privacy@sterlingexpress.com.